Hilton is defining a new standard of hotel cleanliness, working in partnership with Lysol maker Reckitt Benckiser and consulting with the Mayo Clinic to elevate hygiene practices from check-in to checkout.

The Hilton CleanStay with Lysol protection will be a rigorous system that incorporates Reckitt Benckiser’s know-how and scientific approach to cleaning practices and product offerings. Experts from Mayo Clinic’s Infection Prevention and Control team will advise and assist in enhancing Hilton’s cleaning and disinfection protocols. The initiative will create a focus on cleanliness that will be visible to guests throughout their entire stay—in their guest rooms, restaurants, fitness rooms, and in other public spaces.

“Our first priority has always been the safety of our guests and Team Members,” said Christopher J. Nassetta, Hilton President and CEO. “Hilton CleanStay builds on the best practices and protocols we’ve developed over the last several months, allowing our guests to rest easy with us and focus on enjoying the unforgettable experiences we have to offer—while protecting our Team Members who are on the front lines of hospitality.”

Hilton CleanStay was developed to meet evolving consumer expectations during the COVID-19 pandemic. Research indicates that consumers have heightened concerns regarding hygiene on their journey, and trust in cleanliness standards will be critical to restarting travel.

While full details for the program are still in development and expected to be announced soon, hotel brand standards under consideration include:

• Hilton CleanStay Room Seal: Add an extra measure of assurance by placing a room seal on doors to indicate to guests that their room has not been accessed since being thoroughly cleaned.
• 10 High-Touch, Deep-Clean Areas: Extra disinfection of the most frequently touched guest room areas—light switches, door handles, TV remotes, thermostats, and more.
• Declutter Paper Amenities: Remove pen, paper, and guest directory; supplement with digital or available upon request.
• Focus on Fitness Centers: Improved guidelines for disinfecting the hotel Fitness Center, possibly closing for cleaning multiple times daily and limiting the number of guests allowed in at one time.
• Clean and Clean Again: Increase the frequency of cleaning public areas.
• Guest-Accessible Disinfecting Wipes: Provide stations at primary entrances and key high-traffic areas; for instance, a station to allow guests to wipe the elevator button before pressing.
• Contactless Check-In: Hilton will double-down on its award-winning Digital Key technology for guests who desire to have a contactless arrival experience. Guests can check in, choose their room, access their room with a digital room key, and check out using their mobile devices through the Hilton Honors mobile app at participating hotels. Hilton will continue to expand its Digital Key capabilities to common doors and access points throughout the hotels.
• Innovative Disinfection Technologies: Hilton is exploring the addition of new technologies, like electrostatic sprayers, which use an electrostatically charged disinfecting mist, and ultraviolet light to sanitize surfaces and objects.

And throughout the new cleaning process, hotel Team Members will be provided with personal protective equipment and enhanced training designed to protect their well-being while continuing to deliver unmatched Hilton hospitality.

The Hilton CleanStay with Lysol protection program is slated to launch in June 2020 in more than 6,100 properties representing 18 brands.